We lost power Saturday morning – and what’s worse – It was actually a brownout, so we were getting like 52 volts when we should have been getting 120! Apparently, my Brother MFC-8840DN MultiFunction Fax/Copier/Printer wasn’t very happy with this and went into some service protect mode.
After spending 26 minutes on hold with Brother support, they finally decided to disconnect me. So I went through a bunch of crap to make a support ticket online while waiting through the more than 15 minute hold time for a support agent. After about 16 minutes I finally got an answer, but the code the guy kept telling me to try didn’t work – but I found that the machine still seemed to be working as it tried to send a fax!
Well, to make a long story short, here is the procedure in case it is helpful to someone else!
Turn the machine off. Push and hold Menu, then turn the machine on while still holding menu. Despite what tech support may say – keep holding menu until the screens starts flashing. Then type 91 which will take you into some maintenance menu. Then type 99 and it should do something and reset the unit!