So I decided to cancel my Blockbuster Total Access service as I don’t feel that it provided me with a good incentive to switch from Netflix and I didn’t feel like paying for both.

During the cancellation process, there is a spot where they ask for your comments, so I typed the following:

• You could receive movies within 1 day of me shipping them to you 50 miles away. You could ship movies same day as receiving them and I could receive the movies 2 days after I sent them, like it is with Netflix most of the time.
• You could make it a WHOLE LOT easier to add HD-DVDs to your queue.
• You could ship movies when I have fewer than 30 movies in my queue.
• You could offer an incentive for me to switch from Netflix.
• You could provide a way to transfer my queue and previous ratings from Netflix.
• You could offer HD-DVDs in your stores.
• You could make the envelopes universal instead of linking them to a movie.

Actually, I had one more on there, but I decided to keep that to myself.

However, when I went to submit it, I was told they couldn’t cancel my account because I had typed more than 255 characters! Couldn’t they have told me that before I typed away? Better yet, couldn’t they have limited the field size to 255 characters?

So, I resubmited it with telling them that I was ready to give them advice to improve their service, but that their website wouldn’t take it. Of course, this was too long too! I ended up leaving: “Hire a webmaster that has a clue!”

But, here’s the important part: I figured out how to save a few bucks. Once you get past that screen, they make you an offer for a cheaper plan!

Current Plan: you will receive up to 3 DVDs at one time, plus one E-coupon per month for a free in-store movie or game rental.* $17.99 plus applicable taxes will be charged to your payment card at the conclusion of your four week trial.

Subscription End Date: 01/29/2007
3 at a time 6 month Special for $15.99 per month – $15.99 for 6 month plus applicable taxes
1 at a time 3 Month Special for $8.99 per month – $8.99 for 3 month plus applicable taxes
2 at a time 3 Month Special for $12.99 per month – $12.99 for 3 month plus applicable taxes

So, if you want to save $2 a month for six months, just start to cancel your membership!