Monthly Archives: June 2011

ACT System.UnauthorizedAccessException

I must love all the errors I’ve been seeing with ACT lately. It seems that everytime I turn around there is a new one.

A user had been telling me about this error she was getting everytime she went to do a lookup in ACT. I kept trying and couldn’t reproduce it, but apparently it only happened when she did a search from the lookup menu as opposed to the bar on the left side of the screen.

The error she was getting is quite long (see the attached pic).

System.UnauthorizedAccessException: Access to the path …. is denied.
at System.IO….

I found that if I just deleted everything from C:\Documents and Settings\<User>\Local Settings\Application Data\IsloatedStorage, it would make the problem disappear. I’m not sure if anything is lost that isn’t recreated by doing this, but it seemed to work.

This user wasn’t having problems accessing the same database on a terminal server, so it had to be something localized to her computer. Delete at your own risk!

How to Temporarily Disable Microsoft Security Essentials

In usual fashion Microsoft can never make it easy for anything for the user to do.

I got a question the other day from a user who needs to disable Microsoft Security Essentials in order to verify her AccountEdge file. Unfortunately, like many others Microsoft doesn’t provide a way to disable it for a few minutes while running the task.

Fortunately, the steps are fairly easy – but you must remember to turn it back on when done!

  • Open the MSE window (by double clicking on the icon in the taskbar or similar).
  • Go to settings.
  • Click Real-time protection in the left navigation pane.
  • Then uncheck turn on real-time protection.
  • Save changes (assuming you have administrative rights).

Do what you need to do and remember to check the turn on real-time protection once you are done.

Ricoh Printing Preferences Don’t Save

We’ve run into some interesting issues with Ricoh printers in Windows 7. First off, it seems like they install just fine when you first set them up through the Windows 7 add a printer wizard. Unfortunately, the driver that Windows downloads doesn’t seem to work. So, they need to be installed again for some reason. I found that you don’t actually have to do a full install again, but simply install a new driver.

Today, I had a user report that their saved preferences (like black and white and use a special user code to track printing) weren’t saved any longer. I did a quick search online and didn’t see anything with my search term, so I tried a few things. Logging in as an admin didn’t change anything, so it was definitely something with the printer and not the user.

I then tried changing the driver back to the original one that was installed. (Windows originally installed a pcl 5e driver and the new one I installed was PCL 6, so it is easy to tell them apart.) The old driver wouldn’t actually pass the user code or something to the printer, so it wouldn’t work.

Here’s where it got interesting. I changed it back to the PCL 6 driver (the second one installed), then tried changing settings and they seem to stick.

Is anyone else having this problem? Am I missing an important step that is required for Ricoh printers now with Windows 7?

This seems to be sticking across logins, so hopefully it will stay for a while (like for ever) again now.

Adobe Flash without Download Manager (offline)

After much frustration with Adobe’s download manager recently (and always) I went searching the other day for a way to install without needing to use their manager. I was pleasantly surprised to find that this method no only eliminates that junk and hassle, but is immensely faster!

Thanks to a post on, here are two links for the rest of you:

  • Adobe Flash Player Internet Explorer download [link]
  • Adobe Flash Player Other Browsers download [link]