We’ve run into some interesting issues with Ricoh printers in Windows 7. First off, it seems like they install just fine when you first set them up through the Windows 7 add a printer wizard. Unfortunately, the driver that Windows downloads doesn’t seem to work. So, they need to be installed again for some reason. I found that you don’t actually have to do a full install again, but simply install a new driver.
Today, I had a user report that their saved preferences (like black and white and use a special user code to track printing) weren’t saved any longer. I did a quick search online and didn’t see anything with my search term, so I tried a few things. Logging in as an admin didn’t change anything, so it was definitely something with the printer and not the user.
I then tried changing the driver back to the original one that was installed. (Windows originally installed a pcl 5e driver and the new one I installed was PCL 6, so it is easy to tell them apart.) The old driver wouldn’t actually pass the user code or something to the printer, so it wouldn’t work.
Here’s where it got interesting. I changed it back to the PCL 6 driver (the second one installed), then tried changing settings and they seem to stick.
Is anyone else having this problem? Am I missing an important step that is required for Ricoh printers now with Windows 7?
This seems to be sticking across logins, so hopefully it will stay for a while (like for ever) again now.
Hi,
I installed a RICOH Aficio MP C3000 PCL 5c printer yesterday and I must use it with a user code as it is shared amongst several companies inside my building.
I used the driver provided by Ricoh on their site
Everything went well until I reboot the computer… and now its broken, as you describe it.: the user code can’t be saved inside the settings and I can no more print
Nicolas
Did you try changing the print driver and then changing it back as described above?
Hi. I’ve had the same problem with Ricoh Nashuatec DSm415 and Windows7 x64. All workstations with Windows 7 had no problem with installing network printer and with saving changes except one. The workaround mentioned above didn’t worked.
With a little help from the Sysinternals Tools I have found the registry key responsible for keeping network printer preferences is under HKCU\Printers\Connections\”Printer name” . That key contains binary value named DevMode .
On other workstation with Win 7 OS and printer already installed I’ve changed user code for one assigned to machine with saving failure, exported the registry key and execute it on the workstation with saving failure. Although the user code did not apear in user code box in preferences, network printing and accounting is working.
Thanks for the tip.
i’m having the same problem with the latest MPC2000N drivers, ie PCL6, PCL 5C (both v3.6.0.0.) and PCL 6 Unversal (v.3.8.0.0).