Tag Archives: customer service

Another One Bites the Dust

Well, Sprint made a pretty big mistake this morning. Bouse and I had been talking this weekend about how bad Sprint’s customer service has gotten and this and that. This reminded me to call them and continue to try and work out my bill. They wouldn’t give me what I used to be getting for free, but we worked out a deal where I’m paying about a third what they wanted to charge me. I may look at lowering my plan to end up at the same price, but I will loose some minutes. I used to have a problem with running out of my 2000 minutes, but lately I have barely been using 500 and have been doing nothing but texting. As I continue to spend more and more time in the office and less time on the road I just don’t seem to use the cell phone nearly as much.

Anyway, Sprint called me this morning – or rather their computer called me – to find out how dissatisfied I was with their service. They wanted me to take a three minute survey and kept telling me that I wasn’t going to be charged for the airtime on the call. I called customer service and told them to cancel my account right then and there because I was not going to do any business with a company that called me on my cell phone at their own will. Some nice lady in retention assured me that my number would be removed from all their call lists, but I assured her that I would be more than willing to pay an early termination fee to get rid of my accounts. So, it looks like we’ll be switching the business to Verizon. I may keep my personal sprint phone on a limited plan, but we’ll see how this whole thing works out.

The rest of the day went fairly well. The day flew by at work and while it didn’t feel like I did anything I know I must have. We had a board meeting tonight that just kept dragging on as they always do on useless things. Maybe I should set a time limit per item before we have to move on to keep these things rolling.